However, I would suggest you to follow the steps mentioned below and let us know if that helps. May not be recognized properly by the operating system. When the Thunderbolt 3 is used with certain eighth generation Intel processor-based Windows 10 systems, there is a possibility that the two USB 3.0 ports on the back of the dock (closest to the Ethernet port) What is the make and model of the computer?.I understand that inconvenience you are facing when the things may not work as expected. Thank you for writing to Microsoft Community Forums.
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